These Terms and Conditions take effect on March 27, 2025.
Agreement to these Terms and Conditions constitutes a legally binding contract for access to the
Moby Driver service (hereinafter referred to as "Moby Driver") between a taxi driver (hereinafter
referred to as the "User") and "Mobility Partners" Ltd., registered at: 80 Acad. Stefan Mladenov St.,
fl. 7, apt. 48, Sofia, Bulgaria, company ID 208075779, hereinafter referred to as "Moby Taxi."
1. The Service
1.1. User Registration
To use the "Moby Driver" service, applicants must provide Moby Taxi with the necessary information
for profile creation, including:
• Full name, Personal Identification Number (EGN), permanent address, phone number, and
email
• ID card details, driver’s license (SUMPS), control coupon, taxi license (UVLTA), psychological
fitness certificate
• Taxi vehicle documents, tariff information, and other required data
Users agree to use the service in compliance with these Terms and Conditions and applicable
national laws.
1.2. Functionality of the Service
Moby Taxi provides the User with Moby Driver software and services (collectively referred to as the
"Application") for internet-connected mobile devices such as smartphones and tablets (referred to
as "end devices"). Through the Application, the User can receive taxi ride requests and other
transport tasks, connecting directly with potential customers (hereinafter referred to as "Clients").
The Application displays Client requests, including the pickup address. Upon accepting a request, the
Client receives the following User details:
• Name and surname of the taxi driver
• Phone number
• Vehicle registration number, brand, and model
• Taxi fare, driver rating, and location
1.3. Service Requirements
The service does not include internet connectivity or end devices. The User is responsible for:
• Their own internet connection, electricity supply, device setup, and maintenance
• Keeping their software up to date
1.4. Fees for Using the Service
For each taxi ride completed through the Application, the User pays a fee, as defined in section 2.1.
1.5. Taxi Fare and Client Contracts
• Taxi fares are charged according to the displayed rates
• The contract for taxi services exists directly between the User and the Client
1.6. Client Verification
Moby Taxi does not verify Clients, and the User understands that using the service involves
interacting with third parties who may pose risks. The User accepts this risk when using the service.
2. Pricing and Payments
2.1. Commission Fees
For cash payments by Clients, the User pays a fixed percentage of the final fare, based on their
partnership level:
• 12% for Users participating in the Moby Driver Loyalty Program (which involves placing
promotional stickers on the taxi)
• 15% for Users not participating in the Loyalty Program
2.2. Additional Tips
For cash orders where the Client voluntarily adds a tip, no additional fee is deducted beyond the
standard commission.
2.3. Card Payments
The Moby Taxi Application allows Clients to pay via credit or debit cards, processed through Moby
Taxi’s chosen payment service providers. When accepting a ride request, the User can see the
Client’s selected payment method.
2.4. Card Payment Process
For card payments:
• Upon arriving at the destination, the User enters the fare into the Application as per the
taxi meter’s receipt
• A printed receipt must be given to the Client
• Payments are credited to the User's account
2.5. Commission on Card Payments
For card transactions, the User pays a commission based on their partnership level:
• 12% if part of the Moby Driver Loyalty Program
• 15% if not in the Loyalty Program
Additionally, a bank processing fee of 0.29 BGN (incl. VAT) per transaction applies.
2.6. Payment Deductions
For card payments, the standard cash commission fee (Section 2.1) does not apply. Moby Taxi
automatically deducts the User’s service fees from accumulated earnings.
2.7. Weekly Billing
• Moby Taxi issues a weekly statement showing the User’s earnings, fees, discounts,
penalties, and promotions
• The User can check their balance at any time via the Application
2.8. Payment Settlements
At the end of each weekly cycle:
• If the User has a positive balance, Moby Taxi transfers the earnings via an accredited
payment provider
• If the User has a negative balance, they must pay Moby Taxi the outstanding amount
2.9. Payment Deadlines
Users must settle payments within 24 hours of receiving their weekly statement. Failure to do so
may result in account suspension until payment is made. Payments can be completed at Moby Taxi
offices or via the registered payment method in Moby Driver.
3. Service Changes
Moby Taxi reserves the right to modify the Application and service to improve quality.
4. Service Availability
4.1. No Guarantee of Continuous Access
Moby Taxi does not guarantee uninterrupted service but makes reasonable efforts to maintain
availability and fix issues promptly.
4.2. Temporary or Permanent Service Suspension
Moby Taxi may suspend or discontinue the service at any time without individual notice. Permanent
service discontinuation will be announced on www.mobytaxi.bg.
5. User Responsibilities
The User must:
• Have a valid driver’s license and taxi permits
• Provide accurate and updated registration information
• Use the Application properly and not modify or bypass its functionality
• Protect login credentials and notify Moby Taxi of unauthorized access
• Comply with all laws and regulations
• Maintain a professional image and uphold Moby Taxi’s reputation
6. Service Termination & Penalties
6.1. Account Suspension
Moby Taxi may suspend or terminate a User’s access for violations, including but not limited to:
• Accepting cash for a card transaction (20 BGN fine)
• Encouraging Clients to cancel rides (50 BGN fine)
• Fraudulent charges or artificially extending rides (100 BGN fine)
• Driving without required documents (100 BGN fine, repeat offense leads to permanent ban)
• Allowing others to use the User's account (100 BGN fine and permanent ban)
• Smoking inside the taxi (warning, then escalating fines)
6.2. Order Cancellation Penalties
• Canceling an accepted order: 5 BGN fine
• Ignoring a Client’s calls/messages after accepting: 6 BGN fine
• Client canceling after ride started: 6 BGN fine
Users can dispute fines within 7 days via the Application.
7. Rating System
7.1. Public Ratings
Clients may rate drivers and vehicles, and these ratings may be published in the Application and on
www.mobytaxi.bg.
